PRIVACY POLICY

Specialized Foam Products, LLC d/b/a 4Sleep (“4Sleep” or “we” or “us”) wants you to know what information we learn about you when you visit this website, what we do with that information, and any other information you voluntarily provide us through this website or by other means and how you can view or change the information we have. This Privacy Policy describes our information collection and use practices on this website. By accessing or using the Site, you are consenting to the terms of this Policy.

4Sleep is committed to respecting your privacy and recognizing your need for appropriate protection and management of personal information you share with us. The phrase "personal information" means that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as your name, address, email address, or phone number. The purpose of this Privacy Policy is to inform you what information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review, correct and opt out of our use of, the information. This Privacy Policy applies to information we collect about you through our website and mobile application. By using our website, mobile application, or sharing your personal information with us, you are accepting and consenting to the practices described in this Privacy Policy.

As a part of our commitment to your privacy, 4Sleep supports and adheres to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale, or exchange with other marketers; (2) honor customers' requests not to share their contact information with other marketers; and (3) honor customers' requests not to receive mail, telephone, or other solicitations from 4Sleep.

Collecting Information About You

There may be times (such as when you purchase or order a product, subscribe to a service, register to receive catalogs, or to participate in contests, sweepstakes or promotions, etc.) when we ask you to provide certain personal information about yourself, such as your name, shipping/billing address, telephone number, email address, social media user name, credit card information, birth date, gender, occupation, personal interests, and other information. We may also maintain a record of your product purchases.

Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.

In general, you can visit our web page without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us and analyze this data for preferences, trends, and site usage statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are. We may also receive anonymous usage data from your mobile phone or other device you use to access our web sites or our mobile applications, including location data.

If you access any of our websites or mobile applications with your log-in credentials from a social networking site (e.g., facebook or twitter) or if you otherwise agree to associate your account with us with a social networking site, we may receive personal information about you from such social networking site, in accordance with the terms of use and privacy policy of the social networking site. We may add this information to the information we have already collected from you via our website and mobile application.

Using Information About You

We use your contact information for internal purposes only, such as:

  • confirming and tracking your order, subscription, or registration;
  • analyzing preferences, trends, and statistics;
  • informing you of our new products, services, and offers; and
  • providing you with other information from and about 4Sleep.
  • We process your contact information only in ways compatible with the purposes for which it was collected or authorized by you.


Service Providers - We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We may share any information we receive with our Service Providers for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.

Displaying to Other Users – If you submit a review on our website, other users may be able to see some information about you, such as your name. We are not responsible for privacy practices of other users who will view and use the posted information.

As Required By Law and Similar Disclosures - We may share contact information and other data with businesses controlling, controlled by, or under common control with 4Sleep. In certain instances we may disclose your contact information when we have reason to believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; or protect yours’, ours’ or others’ rights, property, or safety.

Opting Out Of Marketing And Transfers; Updating and Deleting Information About You

We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us or from our Business Partners, or if you would like to opt out of our rental or exchange of your information with other marketers, please let us know. You can call us at (844) 475-3379 or send us an email at support@4sleep.com. Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other contact information with us please contact us the same way. If you like, you may use either of the following statements in your message to us:
  • "I prefer not to receive email advertisements, such as updates regarding products and services, special promotions or upcoming events."
  • "I prefer not to receive direct mail advertisements, such as periodic catalogs and mailings regarding products and services, special promotions or upcoming events."

You may also click the designated link at the bottom of all email advertisements to be removed from future email updates.

Please note that any requests to remove or update your contact information may take up to five days for your email request and 6–8 weeks to process your postal mail request.

Cookies and Automatic Data Collection

Generally, we use cookies to improve the quality of our service when you visit our website. We also use cookies to remind us of who you are; tailor our products, services and advertising to suit your personal interests. When you visit our website, we and our third party service providers receive and record information on our server logs from your browser. A "cookie" is a small data file that is placed on the hard drive of your computer when you visit a website. If you would like to opt out of accepting cookies altogether, most browsers allow you to block and delete cookies. However, certain features of our websites or other services may not work if you delete or disable cookies.

Internal and Service-Related Usage - We may use and retain any data we collect, including Personal Information for internal and service-related purposes only and may provide it to third parties to allow us to facilitate our sites. We respect your right to choose whether to be included in such services. You may opt out of certain of these services by calling us at (844) 475-3379 or emailing us support@4sleep.com.

Security of Information

We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. Our web sites use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone.

Protecting Children

4Sleep takes special care to protect the safety and privacy of children. We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and will promptly take steps to delete such information and terminate the child’s account. If you learn that your child has provided us with personal information without your consent, please contact us at support@4sleep.com.

Links to Third Party Web Sites

Our websites may contain links to websites operated and maintained by third parties, over which we have no control. Privacy policies on such linked websites may be different from our Privacy Policy. You access such linked websites at your own risk.

Policy Changes

Any changes to our Privacy Policy will be posted on this web page, and the revised version will go into effect on the date posted. The new policy will apply to all current and past users of our website. Your continued use of our website or other services constitutes your acceptance of the practices described in the revised Privacy Policy.

Your Feedback

To help us improve our privacy policy and practice, please give us your feedback. You can call us at (844) 475-3379 or send us an email at support@4sleep.com.

Effective Date: May 7, 2015